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Leadership Roundup

One of my self-proclaimed roles at Tocci is to collect, structure and package content. Every so often, I send themed email "round-ups"; themes range specific to broad, from VDC and technology to business and leadership. This week, I curated one of my favorites - the "Leadership Roundup".


Service Innovation Requires Rethinking of Businesses via @_Continuum
Continuum Principal Craig LaRosa (any relation to you, Bud?) shares service innovation examples from brick-and-mortar retailers who are holding their own against Amazon:
  • Cater to your best customers (because they become your most powerful sales tool)
  • Turn the store into an experience
  • Make shopping "smaller"
  • Consider employees your biggest asset
  • Live in beta: test, be nimble (at Continuum, they call this "failing fast")
  • Execute as an Organization (aka remove silos)
Immediately, most of these ideas are obviously transferable to us. But after a little introspection, all of them are. In many ways, construction is a service business that requires its own service innovation. I remember emails from John [Tocci] in 2006 about "make the client experience of our jobsites like an Apple store".

Also in the news this week on Amazon: On Point with Tom Ashbrook

Employees who are interested in their jobs consistently perform better than their surly peers. They are more likely to help out coworkers; are less likely to leave their jobs; and even commit less deviant behavior in the workplace, according to the study.
This article has interesting implications for hiring, motivation, and teaming. More importantly, it actually offers a way to measure someone's interest using the Holland Codes, which is like Myers-Briggs, but based around occupation instead of personality. It ranks individuals into six (6) vocational categories:
  • Realistic (Doers)
  • Investigative (Thinkers)
  • Artistic (Creators)
  • Social (Helpers)
  • Enterprising (Persuaders)
  • Conventional (Organizers)
From there, companies and individuals can align combinations of profiles to positions. Fascinating - I love this stuff. I very quickly ran through a Interest Profiler; my top three were Enterprising, Social and Conventional (although Investigative was pretty close to Conventional). I am embarrassing low on Realistic and Artistic!

I'm currently reading Jonah Lehrer's "Imagine", so this article is familiar territory for me. A brief summary: 
Common traits in the most non-artist creative people:
  1. Ask "what if"
  2. Embody Richard Florida's three core values: Individuality, Merit & Openness
How to become more creative:
  • Be Curious
  • Make Structure Your Muse
  • Treat every project like an experiment and every failure as a jumping point
  • Persevere
  • Embrace ambiguity
    Also in the news this week on Creativity: On Point with Tom Ashbrook
I read Corner Office every week and love it! This week is an interview with Joel Babbit, CEO of Mother Nature Network. My favorite takeaway doesn't reference the 007 Headline; it's when Babbit talks about meeting length:
Sometimes, [my meetings are] just a yes-or-no answer and then I walk out. I have sat through some excruciating meetings, and mine are probably too short. But at the same time, I believe that the majority of meetings could easily be cut to a third of what they are and accomplish much more. 
What are you favorite articles from the week?

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