Service Innovation Requires Rethinking of Businesses via @_Continuum
Continuum Principal Craig LaRosa (any relation to you, Bud?) shares service innovation examples from brick-and-mortar retailers who are holding their own against Amazon:
- Cater to your best customers (because they become your most powerful sales tool)
- Turn the store into an experience
- Make shopping "smaller"
- Consider employees your biggest asset
- Live in beta: test, be nimble (at Continuum, they call this "failing fast")
- Execute as an Organization (aka remove silos)
Immediately, most of these ideas are obviously transferable to us. But after a little introspection, all of them are. In many ways, construction is a service business that requires its own service innovation. I remember emails from John [Tocci] in 2006 about "make the client experience of our jobsites like an Apple store".
Also in the news this week on Amazon: On Point with Tom Ashbrook
What Type of Worker Are You? via @HarvardBiz
Employees who are interested in their jobs consistently perform better than their surly peers. They are more likely to help out coworkers; are less likely to leave their jobs; and even commit less deviant behavior in the workplace, according to the study.
This article has interesting implications for hiring, motivation, and teaming. More importantly, it actually offers a way to measure someone's interest using the Holland Codes, which is like Myers-Briggs, but based around occupation instead of personality. It ranks individuals into six (6) vocational categories:
- Realistic (Doers)
- Investigative (Thinkers)
- Artistic (Creators)
- Social (Helpers)
- Enterprising (Persuaders)
- Conventional (Organizers)
I'm currently reading Jonah Lehrer's "Imagine", so this article is familiar territory for me. A brief summary:
Common traits in the most non-artist creative people:
- Ask "what if"
- Embody Richard Florida's three core values: Individuality, Merit & Openness
How to become more creative:
- Be Curious
- Make Structure Your Muse
- Treat every project like an experiment and every failure as a jumping point
- Embrace ambiguity
Also in the news this week on Creativity: On Point with Tom Ashbrook
Corner Office: Why CEOs Need a Dose of James Bond via @NYTimes
I read Corner Office every week and love it! This week is an interview with Joel Babbit, CEO of Mother Nature Network. My favorite takeaway doesn't reference the 007 Headline; it's when Babbit talks about meeting length:
Sometimes, [my meetings are] just a yes-or-no answer and then I walk out. I have sat through some excruciating meetings, and mine are probably too short. But at the same time, I believe that the majority of meetings could easily be cut to a third of what they are and accomplish much more.What are you favorite articles from the week?