- The manufacturing industry, which started using digital tools and co-location to produce something physical so many years ago
- The animation industry, where diverse firms team up to design and develop a one-off product
- Complex network of stakeholders, with mismatched incentives
- A primarily paper-based process that is 'threatened' by digital records, colocation, and remote teams
- About 1/3 of personnel effort is considered waste
- Ego-driven professionals (sorry surgeons...and architects...and contractors...and…)
- Investigations into digital records, co-location, and remote services
Given the similarities, it was interesting to hear Naomi Fried, PhD share the strategy, successes, and challenges with Boston Children’s Innovation Acceleration Program. Although I ended up with multiple pages of notes, there is one concept that stood out: the O-Gap.
A term coined by Naomi, the O-Gap (operationalization gap) represents the challenges associated with translating a new idea to broad operations. The O-Gap isn't unique to healthcare, or even to “large organizations or networks.” It’s everywhere that innovation is.
Closing the O-Gap is challenging, but Naomi recommends a few strategies:
- Invoice operations early
- Engage leadership
- Consider technical issues which may impede scaling